When I first decided to offer my dog training services to the general public I envisioned the opportunity to help owners achieve their goals they thought were impossible. I thought my clients would all love the opportunity to get the results they were never able to achieve with their dogs. What I quickly learned when dealing with the general public was that my job was much more about training people than it was about training dogs.
When I only dealt with working dogs I was only involved with handlers that had actively sought after the chance to work with dogs. These were people that were extremely eager to learn and would soak up the information like a sponge. I had to coach these handlers to not overwork their dogs. I was sorry to learn the same is not true of John Q Public. I have heard more excuses in my time as a dog trainer than I have in my entire life. It often makes me wonder, do other industries deal with the same kind of excuses I encounter each day.
Apply this scenario to dog training-
Client- “I am sick and tired of having to get my drain unclogged every 6 months! I can’t believe it, this is the 4th time!”
Plumber- “We have been over this before, you can’t keep dumping grease and food down the drain without cleaning it out. We’ve talked about this before.”
C- “I know we’ve talked about it, but after I’m done cooking I just don’t the time or energy to mess with it. Besides, what else am I going to do with the grease.”
P- “Get a cup to pour it into and toss the leftovers in the trash.”
C- “Well I just don’t have the time, and I’ve never had a problem like this before.”
P- “You’ve never had to clean your sink?”
C- “My mom used to do it all for me, and I used to just eat out all the time.”
P- “Well, you’re going to have to start dumping the grease somewhere else and clean out the sink.”
C- “It’s easy for you, you’re a plumber. I just don’t understand, I’ve never had to deal with this problem before. Can’t you just fix it so it doesn’t happen again. I’m tired of having my drain clogged.”
P- “You’re going to have to stop pouring the grease down the drain.”
C- “We’re going to have to find a compromise, I just don’t want to keep having this problem.”